Who We Are
P1 continuously seeks new avenues to enhance its performance and widen its scope and services, to expand and compete aggressively for a competitive edge in an evolving financial recovery industry.
P1 International (P1) formerly known as Dialers is located in the nation’s capital of Kuala Lumpur in the center of the cities financial and retail district. Dialers’ was incorporated in Malaysia on the 24th day of August 1991, and initialized their debt recovery services to the general market effective the month of June 1998.
The company has only two individuals serving as its directors effective the month of June 1998. Built on the premise of integrity and commitment, P1 has gradually flourished and is today a primary contributor to all its clients. We are an economically sound organization, which we believe is the core of any organization.
The services offered by P1 are designed to meet the individual needs of any establishment.Our staff’s are professionals and are committed to the task of providing efficient, effective and productive results.
We work within the guidelines as set by our clients and adhere to all regulations in regards to the laws of the land, regulations enforced by Bank Negara Malaysia as well as terms and conditions set by our clients in their respective agreements.
P1 does not consider itself as a third party agent but more of an extension arm of our clients.
We're your better business partner.
SERVICES WE OFFER
We are focused on an ethical and compliant approach to debt collection
WHAT WE DO
Accurate • Consistent Delivery • Timely Resolutions
Credit Control Support
P1 works as an extension to your credit control department to provide an effective and efficient debt recovery and credit management service.
- The accounts in this referral are considered the most sensitive and are treated with the highest level of customer service. These are valued customers of the client that may have over looked or forgotten about the payment due for their respective facilities.
- The task would be to contact the customers in order to advise them about their account and also to inform them of the minimum amount that is required and to inquire as to when they would be making the payment.
- We specialise in assisting clients to optimise the collection of delinquent debt and therefore improve profitability. Through continual analysis of portfolio performance and innovation, we work in partnership with our clients to refine and deploy customer contact strategies, which enhance collections performance, maximise customer.
Debt Recovery
P1 works as an extension to your credit control department to provide an effective and efficient debt recovery and credit management service.
- These are also valued customers of the client who have had their facility blocked or suspended due to non-payment.
- Due to the nature of the referral, it is crucial that the customers are contacted forthwith and the sufficient payment due collected immediately in order to prevent from the facility being cancelled permanently. Preventing the facility from being cancelled is extremely important as customers who have had their facility cancelled are a source of revenue that is being lost permanently and become a source of revenue for the competitor.
- Field visits would also be conducted to all addresses provided by the applicant in his or her facility application. Further visits would also be conducted to any addresses that have been generated via our field investigations.
- The individuals in these referrals are no longer classified as customers but are now deemed as debtors and are a liability and no longer a source of revenue for the client.
- Accounts referred via these assignments are pursued vigorously and vehemently. Telephone calls, field visits and letters are dispatched simultaneously upon receiving the referral. The above actions are conducted immediately upon assignment of account.
OUR FEATURES
P1 facilitates the collection process by preserving a positive client customer relationship by delivering efficient and amicable debt recovery solutions.
No Recovery No Fee
There are no hidden costs. If we do not recover, you do not pay.
Dedicated Account Manager
Dedicated account managers advise clients throughout the collection process and gain an in-depth understanding of each debt to devise the most appropriate course of action.
Customised Debt Recovery
Every debt is treated individually. Debt information is analysed on receipt and a decision taken as to the BEST POSSIBLE way to recover the debt.
Automated Technology
P1’s debt collection technology, automates the debt collection processes. This allows our professional debt collectors to focus on making personal contact with the consumer.
Proactive Debt Collection
P1’s expert debt collectors contact each customer personally. This personal approach allows disputes to be resolved immediately and amicably to ensure maximum collection.
Personal Visits
P1 conducts personal field visits where it’s deemed necessary, the customer can be visited at home or work to ensure maximum effectiveness.
Real Time GPS Field Visit Monitoring
Web based system to help field visit administrators monitor the personnel and progress of their field visit activities. This system acts as a bridge to relay field visit information from P1’S collection system to the mobile app and collecting back visit information from the mobile app.
Tailored Debt Collection Reporting
P1’s clients are notified on each case as developments occur and receive regular reports. Reports can be delivered in a range of formats and tailored to specific requirements.
Dispute Resolution Expertise
P1’s debt recovery professionals are fully trained in mediation to quickly resolve disputes.
Automated Referral
P1 accepts instructions in any format from our clients including post, fax, email and other electronic formats.
OUR COMPLIANCE
Law • Policy Requirement • Transparency • Clients SLA
- Financial Services Act (FSA) 2013
- Islamic Financial Services Act (IFSA) 2013
- Personal Data Protection Act (PDPA) 2010
- Fair Debt Collection Practices (FDCP)
- Management of Customer Information and Permitted Disclosures (MCIPD)
- Anti-Money Laundering (AML)
- Client’s SLA
- P1’s Code of Ethics
GET IN TOUCH
Do you need a debt collection service, have a question or comment?
Say hello by email or give us a call. Let us know if you have questions and how we can serve you better.
P1 International Sdn. Bhd.
(201201025764 [1010254-K])
- Wisma TLT, No. 51, 2nd Floor, Jalan Sultan Azlan Shah, 51200 Kuala Lumpur, Wilayah Persekutuan
- 03 2702 5866
- 03 2727 5991
- 03 5033 5866
- contact@p1international.com.my
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Monday – Friday 9am-5pm
Saturday 9am-1pm